To find out more you can download our policy and procedure here.

If you would like to make a complaint, you can:

• use the Contact Us form
• print out the form on the Feedback and Complaints leaflet and send it to us at our head office (Derventio Housing Trust, Glad Tidings Hall, 33 Boyer Street, Derby DE22 3TB)
• ring us on 01332 292776
• talk to any member of staff

We are proud to be  members of the Housing Ombudsman Scheme. You can find out more here: https://www.housing-ombudsman.org.uk/. You can also make a complaint direct to the Ombudsman at any time. Their website explains how to do this.

As required by the Ombudsman, we carry out a self-assessment every year. You can read our current self-assessment here. And here is our Board’s response.

We also report on complaints received in the previous year. Our report for last year is here.

Please do get in touch with feedback – we want to hear what you think.