People really Do matter

Privacy Notice

This privacy notice sets out how Derventio Housing Trust uses and protects any information that you give us when you use this website.

Derventio Housing Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Derventio Housing Trust may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15 May 2018.

What we collect

We may collect the following information:

  • name and job title
  • social media handle
  • contact information including email address, address, phone number
  • demographic information such as postcode, preferences and interests
  • other information related to surveys
  • other information you give us in the Contact Us form

What we do with the information we gather

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Data on number of visitors to our website and social media pages. We use Google Analytics for our website, and for social media we use their internal monitoring services
  • If you use the Contact Us form, we will use the information you supply to provide you with the appropriate service
  • If you have agreed that we may contact you, we may periodically send promotional emails about appeals or other information which you may find interesting. We may contact you by email, phone or mail according to your preferences.

We will keep your personal data for two years. If we have not heard from you for two years, we will delete your data from our records.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our sites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by the privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways. If you have previously agreed to us using your personal information to contact you, you may change your mind at any time by writing to Derventio Housing Trust, 33 Boyer Street, Derby DE22 3TB or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under DPA (2018)/UK GDPR (2016). If you would like a copy of the information held on you please write to Data Subject Access Requests, Derventio Housing Trust, 33 Boyer Street, Derby DE22 3TB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This website is owned and managed by Derventio Housing Trust. We are a Community Interest Company 05886593. Our head office is 33 Boyer Street, Derby DE22 3TB, telephone 01332 292776, email

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Right to be Forgotten

As a data subject, you have the right to be forgotten. This means that in certain circumstances you can ask for the data we hold about you to be erased from our records. Some of the data may still have to be kept for legal reasons. For more information contact

Data Subject Access Request

You are entitled to request a copy of any personal data we hold about you. We will also provide you with information about any processing of your personal data that is being carried out, the retention periods which apply to your personal data, and any rights to rectification, erasure, or restriction of processing that may exist.

If you wish to request this data, please get in touch on 01332 292776, or Derventio Housing Trust, 33 Boyer Street, Derby DE22 3TB


Derventio Housing complies with all relevant data protection legislation. This includes, but is not limited to: The Data Protection Act 2018, UK GDPR, and the Privacy & Electronic Communications Regulations (PECR) 2013

Last reviewed: 13 September 2021