What we Do best

We use our ingenuity, expertise and passion to give people facing barriers and challenges the opportunity for a more positive future.

Our main service is to provide high quality accommodation and support, tackling homelessness head-on.

We work closely with property owners, local authorities and other agencies to provide appropriate housing. But housing alone doesn’t solve the problem, so we back it up with practical support towards independent living – helping people to manage their home and understand their rights and responsibilities, and providing the emotional support, training opportunities and advice people need to change their situation.

Tenant Satisfaction Measures (TSMs)

All social housing providers in England are required to collect data on a set of Tenant Satisfaction Measures (TSMs). The TSMs are designed to see how well landlords are doing at keeping properties in good repair, maintaining building safety, respectful and helpful engagement, effective handling of complaints and responsible neighbourhood management.

Derventio included the measures in our annual satisfaction survey, which gives everyone in our housing a chance to have their say on all aspects of the service.

Here are Derventio’s Tenant Satisfaction Measure results for 2024:

• Proportion of respondents who report that they are satisfied with the overall service from their landlord: 87%
• Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service: 84%
• Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair: 81%
• Proportion of respondents who report that they are satisfied that their home is well maintained: 87%
• Proportion of respondents who report that they are satisfied that their home is safe: 88%
• Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them: 88%
• Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them: 87%
• Proportion of respondents who report that they agree their landlord treats them fairly and with respect: 93%
• Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling: 73%
• Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained: 83%
• Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood: 76%
• Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour: 79%