We Do this together

Here is some useful information for people who are living in Derventio's supported housing or using our services. Remember you can contact your housing and support officer at any time if you would like any help.

Reporting repairs

To report a repair you can get in touch with us by phone, text, in person or on our website. Your repair will be classed as either emergency, urgent or routine.

Emergency repairs are investigated within 48 hours. They could include:

  • Broken boiler (no hot water)
  • Front door not secure
  • Broken window
  • Gas leak
  • Water leak

Urgent repairs are investigated within 7 working days. They can include:

  • Broken cooker
  • Broken fridge
  • Broken shower

Routine repairs are investigated within 1 month. Examples include:

  • Broken washing machine
  • Decor
  • Cleaning carpets
  • Broken furniture
  • Rubbish removal

If your electrical supply is lost

Call Western Power on 0800 6783 105. This is only for problems when the supply is lost. All general faults with appliances and electrical wiring should be reported to Derventio.

If you smell gas

Call the National Grid on 0800 111 999. Switch off the main tap, open all windows and doors, leave the property and call this number immediately. Please inform your housing and support officer.

Using the on-call emergency number

The best way to get hold of your housing and support officer is by phone or text. Use the number you have been given to contact them directly or call the main office number.

You can also email info@derventiohousing.com or use the contact form on our website. If you get in touch outside normal working hours we will get back to you on the next working day.

If you feel that the issue cannot be left until the next working day, use the on-call emergency number. This number can only be used if:

  • You need to report an emergency repair that cannot wait until the next working day
  • You are suffering harassment or abuse

The Derventio Deal

We do everything we can to help. We listen. We provide a safe space that you can call home. We support you to live independently and build your skills and confidence. But you have to do your part as well. It works best if you promise to keep the Derventio Deal and work with us to achieve your goals.

Get in touch