Here is some useful information for people who are living in Derventio's supported housing or using our services. Remember you can contact your housing or support worker at any time if you would like any help.
To report a repair you can get in touch with us by phone, text, in person or on our website. Your repair will be classed as either emergency, urgent or routine.
Emergency repairs are investigated within 48 hours. They could include:
- Broken boiler (no hot water)
- Front door not secure
- Broken window
- Gas leak
- Water leak
Urgent repairs are investigated within 7 working days. They can include:
- Broken cooker
- Broken fridge
- Broken shower
Routine repairs are investigated within 1 month. Examples include:
- Broken washing machine
- Cleaning carpets
- Broken furniture
- Rubbish removal
If your electrical supply is lost
If you smell gas
Call the National Grid on 0800 111 999. Switch off the main tap, open all windows and doors, leave the property and call this number immediately. Please inform your housing or support officer.
Using the on-call emergency number
The best way to get hold of your housing or support officer is by phone or text. Use the number you have been given to contact them directly or call the main office number.
If you feel that the issue cannot be left until the next working day, use the on-call emergency number. This number can only be used if:
- You need to report an emergency repair that cannot wait until the next working day
- You are suffering harassment or abuse
The Derventio Deal
We do everything we can to help. We’ll listen. We’ll find a safe space that you can call home. We will support you to live independently and build your skills and confidence. But you have to do your part as well. It works best if you promise to keep the Derventio Deal and work with us to achieve your goals.Get in touch