Complaints Update

As required by the Regulator of Social Housing, under the Complaint Handling Code, we have completed our annual self-assessment. It highlighted a couple of changes we needed to make – for example, we needed to add information on how to make a complaint to our website. We know that people sometimes use the website Contact Us form to make a complaint already, but we have now added specific information to the page.

There are also some minor changes to our policy; a draft will go to the next Board meeting.

If you would like a copy of our self-assessment, please contact us on info@derventiohousing.com or through the Contact Us form.