Housing & Support Operations Manager
Location: South West
Full Time | 40 Hours per Week
Salary: Competitive, dependent upon experience
Lead Services. Develop People. Change Lives.
At Derventio Housing Trust, we believe everyone deserves the opportunity to build a positive future.
Every day we provide safe homes, high-quality housing management and person-centred support to people facing homelessness and complex challenges.
We don’t simply provide accommodation — we help people rebuild confidence, develop independence and move towards brighter futures.
We’re now looking for an exceptional Housing & Support Operations Manager to help lead our South-West services.
This is an exciting opportunity for an experienced operational manager who is passionate about people, committed to high professional standards and motivated by making a genuine difference.
About the Role
Reporting to the Head of Service, you will provide day-to-day operational leadership across a diverse portfolio of Housing and Support Services.
You will lead and develop Team Leaders and frontline employees, ensuring services consistently deliver safe, high-quality, person-centred support that meets contractual, regulatory and organisational expectations.
You will oversee operational performance, safeguarding, workforce planning, quality assurance, compliance and continuous improvement, while creating an environment where employees feel supported, challenged and able to thrive.
Most importantly, you will help ensure that residents receive outstanding services that enable them to move towards greater independence.
What You’ll Bring
We’re looking for someone who combines professional expertise with authentic leadership.
You’ll have experience of leading housing, supported housing or related services and be confident managing people, improving performance and building positive relationships with commissioners, partner agencies and colleagues.
You’ll be someone who:
- Leads with integrity and professionalism.
- Develops and inspires others.
- Makes balanced decisions using sound judgement.
- Communicates with confidence and empathy.
- Embraces continuous improvement.
- Remains calm and resilient under pressure.
- Believes that everyone has the potential to succeed.
Above all, you’ll share our commitment to delivering outstanding services and creating pathways to independence.
Why Join Derventio?
At Derventio, our people really do matter.
We are committed to creating an environment where employees are supported to develop professionally, encouraged to innovate and empowered to make a meaningful contribution.
We offer:
- A rewarding leadership role with real purpose.
- Opportunities for professional development and Continuing Professional Development (CPD).
- A supportive and collaborative management team.
- A culture built on our values of Integrity, Transforming and Proactive.
- The opportunity to shape services that have a lasting impact on people’s lives.
Professional Practice
This role operates within Derventio Housing Trust’s Professional Practice and Leadership Framework and falls within the scope of the Social Housing Competence and Conduct Standard.
The successful candidate will demonstrate high standards of professional competence, ethical leadership and a commitment to ongoing professional development.
Essential Requirements
- Experience of managing housing, supported housing or related services.
- Experience of leading and developing teams.
- Strong knowledge of safeguarding, compliance and quality assurance.
- Excellent communication, organisational and leadership skills.
- Ability to analyse performance information and drive service improvement.
- Good IT skills, including Microsoft Office and housing management systems.
- Full UK driving licence and willingness to travel across the region.
- Enhanced DBS clearance.
Ready to Make a Difference?
If you’re an experienced leader who shares our values and wants to help shape the future of Housing and Support Services, we’d love to hear from you.
Join us in creating pathways to independence and helping people build brighter futures.
Derventio Housing Trust is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Recruitment decisions are based on merit, experience and potential.