Do get in touch

To make an enquiry or referral please send us a message. If you are homeless or asking about our housing, please state which area you are in.

Please note that this form is not monitored during evenings and weekends. Your enquiry will be responded to on the next working day.

Making a Complaint

If you would like to make a formal complaint, you can complete this form or write directly to the Complaints Manager at:

All complaints will be dealt with under Derventio’s complaints procedure. We aim to acknowledge your complaint within 5 working days and respond to it fully within 10 working days from receipt of complaint.

Housing Ombudsman Service

The Housing Ombudsman Service provides information about how to make a formal complaint to your landlord, and may be able to provide you with further assistance.

Website: www.housing-ombudsman.org.uk
Phone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Write: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ